FREE SHIPPING WHEN YOU SPEND OVER $100
organic small batch candles hand crafted with care
FAQ'S
everything you need to know
DO YOU ACCEPT RETURNS OR EXCHANGES?
WHAT IF MY ORDER ARRIVES BROKEN/DAMAGED?
WHEN WILL MY ORDER SHOW UP?
Exchanges are not accepted & we do not offer refunds. However, if an item from your order arrives to you damaged (glass is broken or cracked), we will send you an exact replacement of the item that was damaged during transit. If we are sold out of the item that was broken in transit, that is the only circumstance that we will accept an exchange and/or refund.
Don't sweat it -- In the rarity that this happens, we've got you covered! Email us (writteninflame@gmail.com) by providing us with the following as soon as possible:
a clear photo of the shipping label provided on the box
a photo of the shipping box, as well as all packaging inside used to protect the item
a clear & up-close photo of the damaged item(s)
Typically, orders ship out between 1-2 weeks after the order was placed. WIF is just a one person show running this small business. All products are made-to-order, hand mixed and hand-poured in small batches. Due to the nature of our organic soy wax, it takes 1-2 weeks for the oils to bind properly with the wax to provide you with a stronger scent throw.
CAN SOMEONE LOCAL PICK UP THEIR ORDER?
WHY DOES MY CANDLE HAVE WHITE SPECKLES AROUND THE GLASS?
Your candle/melt is still perfect! White speckling, or what we call "frosting", is simply white crystalized speckled wax that appears overtime due to the natural soy wax.
Frosting on the wax will NOT effect the scent strength or longevity of any candle or melt. It is simply a natural way for a customer to know that their candle is truly made with pure, all-natural soy wax.
Yes! Local pick up is free, all you have to do is select the local pick up option during checkout. Typically pick up orders are ready between 1-7 days. Once your order is ready for pick up, you will receive an email on how to schedule your pick up. Pick up is located in North Olmsted, OH.
All local pick up orders must be picked up within 7 days after receiving their "ready for pick up" email. If you cannot pick up within a 7 day time frame, please choose the shipping option.
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately, at this time, we do not offer international shipping due to high shipping costs and orders being held at customs for extended periods of time (months long).
However, if you are international, I do still have an Etsy shop with all of my bookish inspired candles available to purchase and ship internationally.
Of course! WIF gift cards are digital & can be scheduled when you would like the gift card to be digitally delivered to the lucky someone. When adding the gift card to your cart, it will ask you for your email & the email of the person you'd like to send the eGift Card to.
Gift cards are sold in increments of $25.00 -- there is a custom amount option, but it must be higher than $10 in order to do so.
DO YOU OFFER WHOLESALE?
DO YOU OFFER GIFT CARDS?
Yes! If you are a business interested in purchasing whole sale candles and/or wax melts, please contact me at writteninflame@gmail.com to inquire about quantity, price, & shipment!
WHERE ARE YOU LOCATED?
North Olmsted, OH